Our Services

 

Our Services 2

Our Services

At CLR, we operate a partnership approach with our clients and offer customised solutions tailored to their unique relocation needs.

We deliver an extensive range of corporate and personal relocation services in the UK and internationally, by ensuring that our expert relocation advisors exceed your expectations.

We will partner with you to own, oversee and strategically manage your mobility programme and transform it into a driver of recruitment, engagement, and retention of your employees.

In supporting your company’s journey to build and implement a mobility program, our client-focused expertise and support will assist in defining and developing a program as it broadens its engagement with talent worldwide. And with employer branding becoming an increasingly significant influence in the ‘war of talent’, this is an essential factor in attracting and retaining employees.

We understand that for anybody relocating from one area to another, particularly if crossing borders, is fraught with challenges and are stressful times for people – this is amplified if they are relocating with children or relocating with pets. Our professional relocation services make the process of moving as smooth as possible by supporting and guiding your talent through every stage, so they are able to enjoy the experience of one of the most life-changing moments of their career, and that they can focus on their new role.

We believe in doing things differently and always challenge traditional practices by having innovation at the centre of everything.

How can we help you?

Relocation Services

In today’s economy great talent is hard to find and challenging to attract and retain. Global mobility can help break down borders in organisations and offers invaluable experience to employees. We believe that an effective global mobility program is the cornerstone of a great people strategy.

Talent relocation is challenging and complex but you can rest easy that our intelligent solutions can strategically support your company by aligning your mobility strategy to your broader business and talent strategy.

We provide bespoke corporate relocation solutions for companies that are relocating employees on a national and global basis.  Our professional relocation team will design and manage a flexible comprehensive relocation programme according to our clients’ needs.  Whether you are looking to move a VIP member, make a group transfer, relocate your entire organisation or develop a relocation policy, CLR is here to manage the challenges, add value, enhance your company’s reputation and give you peace of mind!

Corporate Housing

CLR partners with an extensive network of best-in-class trusted global providers of serviced apartments that cover every detail in sourcing, booking and servicing your corporate housing needs across the globe.

Our accommodation services will exceed your expectations by offering the best prices and highest quality accommodation for your relocating employees. Our corporate housing is contemporary and stylish and most of them have been recently refurbished so your assignees can enjoy the very best in design and comfort. All residencies are fully furnished, equipped with housewares, linens, high-speed internet, utilities, and toiletries.

We cover locations all across the world and can offer bespoke solutions based on your needs. Our strict quality control ensures a consistent service in all our housing. 

Area Tours

One of the key elements of a successful relocation is finding your assignee the right neighbourhood to live. What area fits their budget? What is the cultural vibe of the area? Good schools nearby? Authentic places to have a bite? Even the best yoga studios for a sweaty session, we know it all! Our relocation experts are familiar with all these challenges and will make sure your relocating employee is making the right choice by providing them with all the resources needed to ease them into life in their new location. Our personally-tailored area orientation tour is designed to educate the relocating employee about their new area by offering accompanied viewings. 

Housing

Once we’ve narrowed down to the preferred areas, it’s time to find the right house! Our home search service covers everything that is needed to find the right property in the right location for the assignee. Working closely with the assignee, we are dedicated to meet all the needs. We work for YOU and as such we only have YOUR interests at heart!   

Our Service includes:

Advisory & briefing service: Our relocation consultants have a detailed discussion with the assignee pre-assignment to fully understand their preferences and needs and identify the best housing solutions. During the briefing call, we will help the assignee refine the search area, and create an itinerary for the property tour.

Welcome pack:  We provide a welcome pack to all relocation employees receiving familiarisation or home search assistance which will typically include the following:

  • Travel Maps
  • Moving to London guidebook
  • Rental Market Information
  • Personal Security Information
  • Leisure Facilities
  • Healthcare Information
  • Other content relevant to the employee and/or family guardian

Accompanied viewings: Our home search consultant will accompany the individual(s) on property viewings, familiarise them with the local area and share our insider insights!

Inventory and check in: Our inventory clerk will represent the employee by attending the check-in and recording the inventory. This will be used as evidence at the check out in order to negotiate the deposit return. 

Settling-in Services

Once a suitable property has been agreed, we will help the employee feel at home by settling in and getting organised.

Our settling in programme is tailored to the assignee’s unique personality. It includes everything – from organising the basics to recommendations based on the employee’s passions and interests.

A broad range of services:

  • Basics:
    • Utility set-up
    • Handyman Service
    • Mobile phone & internet set-up
    • Gardeners & cleaners
    • Doctors & Dentist registration
  • Lifestyle:
    • Fitness
    • Health and Beauty
    • Cultural Opportunities
    • Recreational Activities
    • Community Involvement
  • Language and Cultural Awareness
    • Business Etiquette
    • Language Courses
    • Cross-cultural Training

Relax and let CLR ensure your employee has a smooth transition! Say Hello!

Pet Services

 Our pets are part of our family and we will go above and beyond to ensure that your employee’s pet has a pleasant and comfortable relocation. We partner with trusted and comprehensive pet relocation providers to ensure your employee’s fluffy friend (or friends!) is relocated successfully.  From ensuring they comply with all travel regulations to sourcing pet-friendly properties, recommending places to walk the dog or pet-friendly pubs, our dedicated team will arrange and manage the pet’s entire journey!

Our Services include:

          • Pre-travel documentation

Pet relocation can be tricky as every country has different regulations. We will manage the pet’s pre-travel documentation ensuring all legislation is followed and that your employee’s furry friend arrives safely to their destination.

          • Boarding

Our pet relocation providers have excellent facilities for boarding the pet. Our partners use the highest quality transportation techniques.

          • Grooming

We partner with pet grooming service providers that take pride in the high standard of service and care they provide. We will ensure your pets are well looked after and have a pleasant and enjoyable experience. A professional and friendly environment is offered where the pet will be treated with respect and taken care of by qualified pet groomers.

          • Walking & Sitting

Our pet service providers are qualified, animal-loving walkers and sitters that can take care of your assignee’s pet when you can’t.

          • Veterinary Services

We work with specialist vets to ensure your pet is healthy and happy.

          • Guide dogs & emotional support animals

Guide dogs can travel on more routes and use other forms of transport where other pets are not allowed. Some countries have a classification for emotional support animals, which can be prescribed by a mental health professional. Guide dogs regulations can be slightly tricky, however, our expert advisors can ensure your assignee complies with all regulations.

Tenancy Advisory Services

From landlord disputes to broken down boilers there are all sorts of issues that can affect your relocating employees’ peace during their tenancy. We will represent and support the employee throughout their tenancy with our ongoing tenancy management service. Using our expert knowledge on legal compliance we will negotiate the right terms, oversee the preparation of the lease and provide advice and guidance on how to handle any situation that may arise during the tenancy leaving them and you free to focus on more important things. Deposits and Leases & Landlord-tenant disputes.

Children Services

Children’s education is one of the most critical factors to consider when families are relocating. Finding the preferred nursery or school and then competing for a place can be a stressful experience for the family, especially when combined with a relocation. At CLR, we understand the pressures and importance of finding the right school and as such we have partnered with leading trusted education consultants. Our education consultancy will evaluate school options, provide information about individual school performance, arrange school site visits, and guide on how to prepare the child for entrance exams. Ensuring that the child is admitted in a right school is our top priority and we will work closely with your relocation employee throughout the school search process, supporting them and guiding them from start to finish. Our school search service can also consult on niche requirements such as special education needs. Our children services go beyond school search to finding the best childcare for the family’s needs and advice on choices and opportunities for higher education.

          • Nurseries
          • School Search
          • Education Consulting
          • Nanny & Au Pair Services
          • Universities & Higher Education

Spousal Support

 Studies have found that one of the main reasons for employees not accepting an international assignment is the potential inconvenience of their spouse. Thus, a happy and settled spouse is a critical element for a successful international assignment. We partner with expert support partners and work with your employee’s family members to help them quickly acclimate into their new life. Our comprehensive scheme will be tailored around the specific requirements of the spouse, whether they are looking for activities they enjoy or a new job.

Our spousal support scheme incorporates the following options:

          • CV writing advice & interview preparation
          • Career Counselling
          • Recruitment Services
          • Self-employment support
          • Community involvement & Social life

Departure Services

Departure services are recommended to ensure that a relocation assignment is completed successfully and the employee is provided with the necessary support and guidance.

We continue to support your employee post-relocation with our ongoing tenancy management support programme throughout their tenancy. It is designed to ensure your employee feels confident that if any issue arises, we will be there, including tracking of lease end, renewals, and deposit return.

CLR will also coordinate the return of deposit amounts and close utility services.   

Following extended time abroad on an international assignment, readjusting to their home culture might be a struggle. We can help you develop a formal repatriation policy in line with your talent management objectives to assist with the repatriation process.

A well-managed repatriation policy following a successful relocation can help the retention of your key talent and improve your overall return on investment.

Each assignment is unique and as such our departure services are customized to their specific needs.

          • Dilapidation Support
          • Full repatriation program
          • Packing and shipping of household goods
          • Property marketing and sales services
          • End of tenancy support

Property Management

We know that your employee’s home is their most valuable possession so we partner with expert property management firms that deliver best-in-class property management services, assured of best practice, full compliance and cost savings.

We offer a broad range of property management services to ensure that the property is maintained in good condition.

Our property management service includes:

  • Property maintenance
  • Property inspections
  • Leasing services

You and your employee will be informed frequently about the status of the property, including financial reporting, service issues, expense details. In some cases, it may make sense for the employee to rent out their home. This option is growing as a viable alternative to home sale.  

    We can help with:

  • Marketing the property for sale
  • Tenant Screening
  • Gas, electronics and appliances safety certificates
  • Lease negotiation
  • Rent Collection
  • Repairs and maintenance
  • Efficient termination

HR Support

The team at CLR has the knowledge and expertise to deliver each aspect of the relocation service. We offer a full range of corporate services to meet the ever evolving demands on HR and in-house Mobility teams, that can be individually tailored to meet the needs and requirements of each move. Our packages have been designed to complement client policy, including concise reporting whilst providing comprehensive personal assistance to the individual relocating assignee.

Our team is equally versed in working with a short-term project team as we are with assisting 100’s of one way transfers. We work alongside HR to complement the support being provided and ensure that the assignee receives the necessary guidance throughout the relocation process, all managed by a single point of contact who will be familiar with the client policy, the assignee, their family and the relocation journey that they have embarked upon.

Policy Consultation

We can assist with creating new policies in line with industry standards, client needs and requirements or with streamlining existing policies to maximise efficiency and cost-effectiveness based on feedback from assignees.

Expense Management

Acting as an extension of the company’s Accounts Department, our service can provide comprehensive assistance with expense management, cost tracking and tax reporting. Specific elements of the service include:

    • Overseeing expense approval / reimbursement
    • Cost tracking
    • Home search
    • Tax coding
    • Interfacing with payroll
    • Accounts payable reporting
  • Cost analysis and reporting

Cost of living analysis

We can provide a detailed analysis of the difference between the cost of living in departure and destination cities. The cost of living analysis will include a personalised assessment of the employee and their family, including basic expenses such as; housing, food, taxes and healthcare.

Visa and immigration support

We can liaise with HR and the employee in utilising the services of our immigration partner to prepare all appropriate documentation and manage the legal process before entry into the UK. This service can be extended to assist the family of the employee and any domestic staff that may be relocating.

Group moves

Structured assistance can be provided in line with a service level agreement to ensure that every employee receives an identical service from start to finish.

Visa & Immigration

Obtaining the correct visa and immigration work permits can be a complicated and time consuming exercise but one that is critical to allow the movement of assignees. The CLR team can provide visa and immigration assistance and advice in securing the required permits on a global basis. Using our partner immigration law firm, our aim is to co-ordinate and manage the visa and immigration process with the relevant authorities on behalf of the assignee. During this process CLR will liaise with the assignee’s HR department to ensure that all visa and immigration permits are compliant with local requirements.

What is included:

  • Visa and immigration application
  • Work permit processing
  • Visa and immigration re­-entry permit
  • Legalisations of visa and immigration documentation
  • Local required registration
  • UK Immigration

HOW CAN WE HELP?

Move Management

Our move management service has been designed to simplify the moving process. We will assume responsibility for the co-ordination of the move by managing the whole process in-house, communicating and liaising with the assignee through a single point of contact.

This service has been uniquely designed to take the hassle out of moving. We take care of all of the necessary details to ensure that your belongings are transported to your new home safely. We provide a full move management service from consultation through to packing, shipping and storage – the CLR Move Management Consultants will take care of it all.

Our moving services are designed to make the relocation process smooth and efficient.

Whether you are moving office or moving home, our expert relocation consultants will oversee every stage of the move from packing, submitting insurance and customs documentation, shipping, delivery, storage, and unpacking by using our trusted partners.

Wherever you are looking to relocate someone to, our move management services will be able to help.

Co-ordination

We will liaise with the removals / shipping companies to simplify and manage the process on behalf of the assignee, providing regular updates on progress.

Survey

We can instruct several removals / shipping companies to perform a survey of household goods to be moved to obtain and analyse quotes.

Transportation

Our in-house consultants will oversee the logistical side of the relocation, monitoring the goods in transit and ensuring the correct customs documentation has been processed.

Storage

Safe and secure storage facilities can be sourced at either end of the relocation. As timeframes may not match up exactly, we can provide short-term storage solutions that suit the requirements of the assignee. Alternatively, we can source long-term storage for the duration of the assignment in either the home country or at the destination.

Insurance

It is vital that the household goods and all providers are fully insured throughout the entire move. We will ensure that the condition of goods pre- and post-move are accounted for and that any damages are reimbursed.